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Please help. Lost all my progress (2000+ Level ).

Naima_Samreen
Naima_Samreen Posts: 1

Level 1
in Support

I was not connected to facebook or the kingdom and my phone crashed. Please help me recover my progress.

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Naima,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    - Mark

  • irish5411
    irish5411 Posts: 3

    Level 1
    Please help me recover my level!  I was not connected to Facebook.
  • firebombmarkus
    firebombmarkus Posts: 13,104
    Hi @irish5411 and welcome to our adorable Community 😊 Were you maybe connected to King account? If so, on the link below you have instructions how to get your progress back. If not, there is also an option to fill in support form and contact the support team so they can help you. Please note if you fill in the form you will receive an automated email message. You need to reply to that message so they can contact you. Have a wonderful day 🤗

    https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back


  • billjack
    billjack Posts: 1

    Level 1
    I need more lives 

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