Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga - Screen freeze when using Boosters

MarkHawk

Hi guys,

I have seen several players mentioning that there's an issue when using a Booster in Candy Crush Saga on Facebook.

The guys in the Game Studio are aware of the issue and are currently looking into it.

You can help me out by letting me know which browser and OS you are using.

Please also let me know if this happened while you were playing a Sugar Drop level.

I'll update you as soon as I know more.

- Mark

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Darlene_Dudenas

I'm on level 1825 , Google Chrome on Facebook , Laptop using windows 7 .... sometimes it will let me do level 1824 and then after a few seconds it gets the orange screen with the Ape .... I can play CC through internet explorer but it is a really old version and very slow . Everyday I delete CC , clear browser , cache , history , I do it all and still nothing helps ... since Feb.1 , I haven't been able to play , I can spin and everything except play the level . I get a message saying error has occurred . It seems since King did that update Feb. 1 ... and now nobody can play with Google Chrome !!! Please help !!! There is millions of people affected by this , please fix !

I don't know what happen but after 7 days my Candy Crush is now finally working and I hope it stays that way ..... just started working 15 mins. ago . Thank you very much for all your help ! Just passed 2 levels ...Good luck to everyone else on being able to play !!!!

Joyce_Anderson-J

Level 649, google chrome, and clearing cache did not work.

not a fix...please fix this bug...it started when game went down for an "up-grade" so obviously the program is at fault!

Jana_Thompson

Level 649, google chrome, and clearing cache did not work.

I have tried clearing the cache as well, plus 3 browsers - safari, chrome and opera. No luck. Hope they find a fix soon. It's ok on iPhone but not on computer.

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Accepted answers

All comments

Jana_Thompson

Level 649, google chrome, and clearing cache did not work.

I have tried clearing the cache as well, plus 3 browsers - safari, chrome and opera. No luck. Hope they find a fix soon. It's ok on iPhone but not on computer.

Joyce_Anderson-J

Level 649, google chrome, and clearing cache did not work.

not a fix...please fix this bug...it started when game went down for an "up-grade" so obviously the program is at fault!

Darlene_Dudenas

I'm on level 1825 , Google Chrome on Facebook , Laptop using windows 7 .... sometimes it will let me do level 1824 and then after a few seconds it gets the orange screen with the Ape .... I can play CC through internet explorer but it is a really old version and very slow . Everyday I delete CC , clear browser , cache , history , I do it all and still nothing helps ... since Feb.1 , I haven't been able to play , I can spin and everything except play the level . I get a message saying error has occurred . It seems since King did that update Feb. 1 ... and now nobody can play with Google Chrome !!! Please help !!! There is millions of people affected by this , please fix !

Got Booster Wheel Jackpot, But It Didn't Include the 15min UFO
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Why don't I have ads for moves or goldbars
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
My entire inventory is gone!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…