Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

How do I get my progress back??

I was on level 566 and I made an account to save my progress because I got a new phone. Now I’m at level 297. How do I get back to level 566??

To ask your Question:

Accepted answers

All comments

MubarakAbdullahi

I am having this same brob too

Laura_Grosvenor

Have you been playing the game through Facebook because then your progress is saved. If you created a new account was this a Facebook account? Please give me more details so that I can advise you better.

What worked for me was clearing cookies on FB and the phone...and I have heard that some people may have to uninstall and re-install the app on the phone, or even on FB. I hope you can get it to work, and I am sure there will be others who can give even more ideas if these don't work. Good luck and have fun playing!

rianna19

Have you been playing the game through Facebook because then your progress is saved. If you created a new account was this a Facebook account? Please give me more details so that I can advise you better.

I made a Kingdom account using my email. Some of my progress saved but I am missing many levels.

Creative_Elsa

Have you been playing the game through Facebook because then your progress is saved. If you created a new account was this a Facebook account? Please give me more details so that I can advise you better.

Accepted answers

All comments

Creative_Elsa

rianna19

Have you been playing the game through Facebook because then your progress is saved. If you created a new account was this a Facebook account? Please give me more details so that I can advise you better.

I made a Kingdom account using my email. Some of my progress saved but I am missing many levels.

Laura_Grosvenor

Have you been playing the game through Facebook because then your progress is saved. If you created a new account was this a Facebook account? Please give me more details so that I can advise you better.

MubarakAbdullahi

I am having this same brob too

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…