Lost my progress

Waqar_Mughal

I was on level 551 of Candy Crush Saga ... i updated the game and connected it to facebook... and now ... I have lost all my progress... I have logged out the game again when I saw level 1... I was not using any kingdom account.... but I have made kingdom account now.... plz help

Creative_Elsa

Were you playing through Facebook when you got to level 551 because Facebook saves your progress.  Please let me know if you were playing through Facebook because if you weren't then all progress would never have been saved.  Please let me know if you were playing with or without Facebook and then we can take it further.