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Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 1
Hi
I browsed the offers, I did not intend to buy anything. By chance, I bought gold package. I wanted to cancel it with a finger click, but toutch ID approved the purchase. Can I ask you to cancel this
Please contact Apple/ iTunes Store directly since they handle all transactions and refunds made through iTunes or App Store.
To request a refund from Apple/ iTunes, please click here below, log in to your Apple-ID account and click on the “Report a problem” button to the right of the purchase:
You can find further help regarding refunds here: