My computer went back to the old version of Candy Crush Saga. How do I get the new version back?

Jerome_Straus

How do I get the new version back. 

Crazy Cat Lad

To get the new HTML5 version, first make sure you play on a recommended browser - Google Chrome, Mozilla Firefox or Opera.

Then check that your browser is up to date. You can check this by clicking this link:

https://www.whatismybrowser.com

After this, reinstall the game:

1) First, we need to remove the game from Facebook here:

https://www.facebook.com/settings?tab=applications

2) Clear the cache on your browser:

http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

If you have the game saved as a bookmark on your browser, please remove it and always use the game shortcut up to the right on your Facebook instead. Bookmarks on the browser can redirect the game to an old version.

If you are using Google Chrome you can clear the cookies as well with these steps:

1. Paste this in the address bar in Google Chrome and press enter:

chrome://settings/content/cookies?search=cookies

2. Choose "See all cookies and site data"

3. Write in the search field up to the right "Candy" and delete every single cookie that comes up

I hope this helps! 

mandy3424

To get the new HTML5 version, first make sure you play on a recommended browser - Google Chrome, Mozilla Firefox or Opera.

Then check that your browser is up to date. You can check this by clicking this link:

https://www.whatismybrowser.com

After this, reinstall the game:

1) First, we need to remove the game from Facebook here:

https://www.facebook.com/settings?tab=applications

2) Clear the cache on your browser:

http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

If you have the game saved as a bookmark on your browser, please remove it and always use the game shortcut up to the right on your Facebook instead. Bookmarks on the browser can redirect the game to an old version.

If you are using Google Chrome you can clear the cookies as well with these steps:

1. Paste this in the address bar in Google Chrome and press enter:

chrome://settings/content/cookies?search=cookies

2. Choose "See all cookies and site data"

3. Write in the search field up to the right "Candy" and delete every single cookie that comes up

I hope this helps! 

I have taken all the steps described above and still I'm getting the old version - we need an answer from King - this change happened all of a sudden without any notification and we want the new version back!