Help! Sudden several changes in Candy Crush

Rosa_Roman-2

I had reached level 3095 and three days ago suddenly the game put me back on 2825. What happened?? How can I go back to level 3095??

_Elsa_

Hi Rosa, it appears that your game has gone back to the old version.  Let's try this first - please tell me where you are playing the game - mobile or computer?  Clear the history wherever you are playing because clearing it daily should keep you where you are at.  If you have cleared the history please log out of Facebook and then log back in to see if that brings you back to 3095.  If all else fails, please read this to see if it helps you: 

https://care.king.com/en/candy-crush-saga/my-candy-crush-saga-has-gone-back-to-an-old-version-how-can-i-get-the-newer-version-back

Please write back to let me know if the problem has been resolved.

_Elsa_

Hi Rosa, it appears that your game has gone back to the old version.  Let's try this first - please tell me where you are playing the game - mobile or computer?  Clear the history wherever you are playing because clearing it daily should keep you where you are at.  If you have cleared the history please log out of Facebook and then log back in to see if that brings you back to 3095.  If all else fails, please read this to see if it helps you: 

https://care.king.com/en/candy-crush-saga/my-candy-crush-saga-has-gone-back-to-an-old-version-how-can-i-get-the-newer-version-back

Please write back to let me know if the problem has been resolved.

Rosa_Roman-2

Thank you Elsa.

Clearing the history solved the issue. Im back at level 3096

_Elsa_

Awesome Rosa!  Thanks for letting me know.