Re my original question on error message when I try to log in to my kingdom account

Tio

Elisa responded and asked if I am still having the same problem and YES I am.

Laura_Grosvenor

Hi there. I know Elsa is helping you with this one, but I went and informed the admins about this issue to see if they can't find a solution for you. I hope you get this sorted soon! Have a wonderful day!

_Elsa_

Tio I just found another King article and this might be your answer:  https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

It just clicked that I think this solution might work for you.  Someone from my Facebook game mentioned about logging into the Kingdom on my mobile device.  He had to give me details and pictures of what to do and this article is showing what I had done at the time.  Please let me know if any of these resolutions posted here work for you.