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Part of my progress lost after migrating to new phone

Tortrix
Tortrix Posts: 1

Level 1
in Support

On my iPhone 6 I am logged in with a King account and I have completed stage 1137. 

I bought a new phone, logged into Candy Crush with my credentials and had to realize that the sync doesn‘t work properly. On the new phone I am only in stage 606.

What I find strange is that I just completed stage 1137 on the old phone and I progressed on the new phone from stage 606 to 607 automatically.

So, the sync seems to work but there is a difference of several hundred levels.

What can I do to fix this?

Thanks!

Answers

  • Jelly_Jenny
    Jelly_Jenny Posts: 1,884

    Hi Tortix, 

    We will need to take issues with your player account privately. Please see the message I have sent you here in King Care. You will find the message from your inbox at the top right corner. 

    Thanks :)

    Jenny - King Care Team

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