Game progress lost from level 551 down to level 487 plus all my boosters are gone.

Question

I used to be on level 551 & had a lot of boosters. Got a new phone and now I’m on level 487 and all boosters gone. I’ve tried everything from reinstalling both the game and Facebook apps, rebooting my phone, logging in and out of both Facebook and the Kingdom account. Nothing works.  Help!

Kacy_Brady · Answer

Monday is fine, thanks for your help Elsa !

Creative_Elsa · Answer

Ok I am going to elevate this to a King Admin but it's the weekend so she won't get to it until Monday.  I hope that's ok with you.  Always make sure that you play through Facebook or the Kingdom so that your progress will be saved.

Kacy_Brady · Answer

It’s ok if I can’t get the boosters back. Still can’t get back to the level I was on though. If you can help that would be great !