I've reached frame level 45 and the frame didn't change. How do I get the new frame?

Drfrrst

I've now reached level 46 and it stated no new frame until level 50. I'd like to have the level 45 frame.

Jelly_Jenny

The experience ranking feature is still being worked on which means there might be some occasional bumps on the road. Apologies for any inconvenience caused. 

If the next one doesn't change, try reconnecting the game to your Facebook / Kingdom account and make sure you have the latest game app version: http://to.king.com/4zGs

Have a Sweet day!

Jenny - King Care Team

Drfrrst

I've uninstalled and reinstalled the app and now my bonus' are reporting incorrect quantities. Also, I still have the wrong frame. :-(

Jelly_Jenny

Reinstalling might not be worth the trouble as you might lose your saved up boosters and lives

If you have lost any purchased items, please contact us through the game app: 

- Open the game

- Tap on the left bottom corner

- Tap the cog wheel

- " Help Center"

- Choose the appropriate category

- Select "Contact us" at the bottom

Like I said this frame might be done for but hopefully the next one will change correctly. 

Jenny - King Care Team