Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

STILL TURNING ON MUSIC AND SOUND EFFECTS

You continue to override my selection to have music and sound effects off on this game. I will continue to not spend any money until you STOP IT. I am not clearing my history, I am not resetting anything. I am going back and forth between my newsfeed and your game which you apparently cannot fix the glitches with.

Accepted answers

All comments

Peggy_Bailey

Hi Peggy,
We're aware that you might have issues with the sound settings resetting but unfortunately due to a small player base impacted by this, the game team is not able to set investigating this as a priority.
Like Elsa suggested before clearing the cache may help to resolve the issue right away. Or you can open the game on another supported browser: https://goo.gl/gufptg
Alternatively if you are playing on a Windows 10 machine you can play the game on the app which you can download from the Store: https://goo.gl/xaX2at
Just be sure to connect the game to your Facebook account so you'll be able to pick up where you had left off in Facebook.
I understand this is not the answer you are hoping for and I thank you for your patience.
Jenny - King Care Team

I'm so glad I and the others dealing with this issue are not a priority to you. Apparently, neither is the money I've spent with you as you'll not be seeing any of it until you can manage to fix your system.

Peggy_Bailey

Another day no money for King.

Jelly_Jenny

Hi Peggy,

We're aware that you might have issues with the sound settings resetting but unfortunately due to a small player base impacted by this, the game team is not able to set investigating this as a priority.

Like Elsa suggested before clearing the cache may help to resolve the issue right away. Or you can open the game on another supported browser: https://goo.gl/gufptg

Alternatively if you are playing on a Windows 10 machine you can play the game on the app which you can download from the Store: https://goo.gl/xaX2at

Just be sure to connect the game to your Facebook account so you'll be able to pick up where you had left off in Facebook.

I understand this is not the answer you are hoping for and I thank you for your patience.

Jenny - King Care Team

Welcome! 👋

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Accepted answers

All comments

Jelly_Jenny

Hi Peggy,

Like Elsa suggested before clearing the cache may help to resolve the issue right away. Or you can open the game on another supported browser: https://goo.gl/gufptg

Alternatively if you are playing on a Windows 10 machine you can play the game on the app which you can download from the Store: https://goo.gl/xaX2at

Just be sure to connect the game to your Facebook account so you'll be able to pick up where you had left off in Facebook.

I understand this is not the answer you are hoping for and I thank you for your patience.

Jenny - King Care Team

Peggy_Bailey

Another day no money for King.

Peggy_Bailey

Hi Peggy,
We're aware that you might have issues with the sound settings resetting but unfortunately due to a small player base impacted by this, the game team is not able to set investigating this as a priority.
Like Elsa suggested before clearing the cache may help to resolve the issue right away. Or you can open the game on another supported browser: https://goo.gl/gufptg
Alternatively if you are playing on a Windows 10 machine you can play the game on the app which you can download from the Store: https://goo.gl/xaX2at
Just be sure to connect the game to your Facebook account so you'll be able to pick up where you had left off in Facebook.
I understand this is not the answer you are hoping for and I thank you for your patience.
Jenny - King Care Team

Payment
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
Got Booster Wheel Jackpot, But It Didn't Include the 15min UFO
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Why don't I have ads for moves or goldbars
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…