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When I logged on to Facebook I lost my all progress. I was on level 1300+, it started me back on level 1. Please help
Thanks @Chicken Slayer for passing this to me :-)
@Candy9054 Have you created your account now? I will send you a private message and see if we can locate a new account for you now.
Thanks both!
Thanks @Chicken Slayer
After it started me back on level 1 I created a new account.
Ah thank you for letting me know. I am not sure that they can do anything, but I have asked as you had no external way of saving progress. Its always a good idea when you start games to use some method of logging in either through Facebook or the Kingdom as even an update can cause issues. I have passed it on, just waiting for a reply but it will be tomorrow now.
Before I logged onto Facebook I didn't use an email address in candy crush
Ok thank you for getting back to me, I am going to go and seek some advice for you. Just out of interest did you use an email address previously? If so I believe that they can manually add your levels onto your facebook account. Leave it with me
I didn't connect Facebook or King and I came to level 1300+. After that I tried to connect Facebook and it started me back on level 1
Were you previously connected to Facebook or is this the first time? If you were previously connected it might be that its not logged you in properly.
Connecting to Facebook
Its possible to connect via email to the Kingdom and Facebook and to sync progress between so nothing gets lost.
If this doesn't help I will get a moderator to contact you and see if they can get you back on track
No. I didn't connect King before I logged on Facebook
Hi Candy9054, were you previously connected to the Kingdom before you logged onto Facebook?
If so, you would need to sync your Facebook account to your kingdom account. I have a link HERE that will explain how to do that. Please let us know if you need further help! Have a sweet day
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I was trying to contact the Shop to purchase gold bars but I keep getting a message saying that there is no internet connection. Sometimes, I managed to access the Shop but I am unable to proceed to the payment portal for tge same reason. I have restarted my phone before each attempt but to no avail. This caused me a race…
Every single time i get the boost it will crash the game in max ten games saying that i encountered a mistake which we are fixing… altought this has been on for MONTHS. ive spend gold and items to boost my levels just because i have this boost just to lose it on your freaking bug… WHEN ARE U GONNA FIX IT
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
