Difficulty closing game on iPhone X

This is a bug in Candy Crush on iOS. The Candy Crush app captures the swipe up gesture on iPhone X and this prevents the OS from launching the app switcher, which is how you are supposed to close the app in iOS 11.

All other apps allow this gesture to be handled by the OS and thus enable the app close/switch functionality. Candy Crush needs to follow suit and do the same.

On a a personal note, this has caused me much frustration as the booster bar is located in the exact position where Apple wants you to swipe up to access the app switcher. This results in accidental taps on boosters that I was otherwise wanting to save. :-(

All comments

spencerparenteau

ISSUE SOLVED:

Still happening and I think I know why.

Issues posted: swiping out of the app can sometimes cause you to use power ups
reason it’s not fixed: you are able to purchase these, the more they “trick” you into using, the more people will purchase. I know you may think, I’m not going to spend money on Candy Crush... but people do. If this causes x purchases/users because they no longer have a power up they wanted to finally beat a nightmare level (coincidence the lollipop hammer is in the middle? I think not...)
Issue Posted: inability to close the screen after multiple “swipe ups”.

Reason it’s not fixed: Again this starts to make sense when you calculate these in the insane aggregate that are candy crush’s users. Given sheer amount of revenue generated by ads, the goal of this game is to “keep” you playing as long as possible. The longer they can keep you playing the more the odds of watching another ad increases, or again the more the chances of another in app purchase.

To me the sheer fact that a glitch in what is now a 3 generation gesture on a prevalent phone (iPhone X, XR/XS, IPhone 11) which obviously has been reported and responded too by the company for almost 2 years now is exactly what I’ve explained, one more way to get someone to keep playing. This one though instead of making it a race to a certain level or enough bonus candies to get a reward. This to me seems to violate the Apples Terms for App developers, this app is highjacking the OS to do something it’s not suppose to, I say this because a it appears to not simply be just a “glitch”. Millions and millions of people play this game and King makes a tidy fortune every single day because of it. A simple and small glitch like this to me due to the amount of time it has prevailed, obviously makes it seem to me that it’s just another tactic to get you to spend money or make them add revenue.

zgeorge

This doesn’t seem fixed. I just got my iPhone 10xr and am still learning behaviors and actions, but I can state that it frustrates me when playing candy crush that I can’t easily edit the game like other apps.

Thanks everyone I will pass this on :-)

Yes you are right Anthony it takes 2 swipes in exit mode

For me, even the home screen does not work using a single gesture. You still have to do two swipes, one to activate the "exit-able" mode and the second to actually exit. Is this not the same for you Seber using iPhone X?

Exiting from the map makes it possible to swipe up and exit the app but we should not have to do this extra step.

The map is the main screen, whenever you finish your 5 lives, this is where you land and this is the moment you want to get out of the app. This is how people use the app, I am sure you already know that. No one wants to have to exit back to the main screen in order to exit the app (and no one has to except for iphone x owners)

If the only way to exit the app is through the start screen, then take us to the start screen once we have no more lives but that doesn't sound like something you would want to do for obvious reasons so please, just fix the scrolling of the map to allow us to exit.

If I try to swipe up many times on the map screen I manage to exit but it is very annoying

Hi everyone thanks for this feedback.
I tested this on my device, and just wanted to check this was the same for everyone.
- When on the map or in a level, if I select the Settings tog and the exit I am then taken back to the start screen. Swiping up does close the app from the start screen.
The game closes for me but I do not see the option to switch to another app, only close the game itself.
Is this the same for everyone else?
Thanks!

No, that is not the behavior I see with iPhone X. Even on the home screen you have to swipe up twice. The first swipe enables the bar at the bottom indicating that the swipe up gesture is enabled to switch/close the app. This is true for all screens in Candy Crush on iPhone X.Note: this behavior is buggy because the first gesture gets processed as a tap in the game as well as by the OS (enabling the swipe up mode). Only one application should handle the gesture. This is a bug and causes accidental taps, resulting in unintended consequences.Please fix!

Hi everyone thanks for this feedback.

I tested this on my device, and just wanted to check this was the same for everyone.

- When on the map or in a level, if I select the Settings tog and the exit I am then taken back to the start screen. Swiping up does close the app from the start screen.

The game closes for me but I do not see the option to switch to another app, only close the game itself.

Is this the same for everyone else?

Thanks!

This is issue has been there for 6 months and it's very annoying. I cannot believe no one at King has tried the game on iPhone X this is extremely easy to repro, please fix it

All other apps allow this gesture to be handled by the OS and thus enable the app close/switch functionality. Candy Crush needs to follow suit and do the same.

Creative_Elsa

Hi Francine, that is very strange. I only have the iPhone 8 so I'm not sure how the X works. Have you cleared out the history yet? Usually a lot of issues keep happening because it's got the history so it's doing the same thing. Try to clear out the history and then shut down your phone for a few seconds and then open it again. Please let me know if any of these methods work for you.

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Accepted answers

All other apps allow this gesture to be handled by the OS and thus enable the app close/switch functionality. Candy Crush needs to follow suit and do the same.

All comments

Creative_Elsa

All other apps allow this gesture to be handled by the OS and thus enable the app close/switch functionality. Candy Crush needs to follow suit and do the same.

This is issue has been there for 6 months and it's very annoying. I cannot believe no one at King has tried the game on iPhone X this is extremely easy to repro, please fix it

Hi everyone thanks for this feedback.

I tested this on my device, and just wanted to check this was the same for everyone.

- When on the map or in a level, if I select the Settings tog and the exit I am then taken back to the start screen. Swiping up does close the app from the start screen.

The game closes for me but I do not see the option to switch to another app, only close the game itself.

Is this the same for everyone else?

Thanks!

Hi everyone thanks for this feedback.
I tested this on my device, and just wanted to check this was the same for everyone.
- When on the map or in a level, if I select the Settings tog and the exit I am then taken back to the start screen. Swiping up does close the app from the start screen.
The game closes for me but I do not see the option to switch to another app, only close the game itself.
Is this the same for everyone else?
Thanks!

Exiting from the map makes it possible to swipe up and exit the app but we should not have to do this extra step.

If I try to swipe up many times on the map screen I manage to exit but it is very annoying

Yes you are right Anthony it takes 2 swipes in exit mode