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First make sure your browser is up to date and that your PC is Windows 7 or later version. If you play on Mac make sure your OS is Sierra or High Sierra. You can check this by clicking this link:
https://www.whatismybrowser.com
Then try with reinstalling the game to get the game back on track:
1) First, we need to remove the game from Facebook here:
https://www.facebook.com/settings?tab=applications
(don't worry, your levels, Boosters, Gold Bars won't get deleted)
2) Clear the cache on your browser:
http://www.wikihow.com/Clear-Your-Browser%27s-Cache
3) Close the browser.
4) Reinstall the game by clicking here:
https://apps.facebook.com/candycrush
Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera.
If you have a Windows 10 PC, you can also download the game directly to your computer. You can sync your progress just by connecting the app to Facebook:
https://www.microsoft.com/en-us/store/apps/candy-crush-saga/9nblggh18846
I hope this helps!
