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How do I get rid of the pop-up ads that appear between each game? This started about a month ago.
Hi Mona, that is disgusting! I have heard from a few players that they are seeing these ads. I am going to elevate this to a King Admin to find out why and when they plan to get rid of it!
To upload a print screen here when you go to respond you should see 3 icons visible just above where you are going to type your message. The middle icon is the photo so click on it and then it will open up to your photos. Click to add or if it says open (not sure what it says) and it should show up here. If you want to respond to a testing then click on this link and enter your comments on that page: https://care.king.com/en/farm-heroes-saga/shopping-adverts-on-mobile
Same with the beta-testing answer. How do I send my feedback?
Elsa,
Thank you for the information about the screen shot. I've mastered that - but from my photos - how do I send it back to you in this forum?
Mona! I kind of got an answer for you. It seems to be a testing thing and lucky you became a tester! Read more about it here: https://care.king.com/en/farm-heroes-saga/shopping-adverts-on-mobile
Hi Mona, thanks for writing back. Here is some information on how to do a print screen on your iPad: https://support.apple.com/en-us/HT200289 but I am going to share your message with the other King Super Stars to see if they know anything about this.
Elsa, I'm playing on an old iPad (probably 4 years old) and don't know how to print screen on it. The box comes up in a Candy Crush style box with AdChoices at the bottom. The one displaying now says: Moving Soon? We can help you find your next apartment! There is a picture of a room below that, then below the picture: "By far the BEST apartment-finding site I've ever used!" Then a purple button that says Learn More. I can close the ads by clicking on the x in the red circle on the upper right corner like the other pop-up boxes in Candy Crush. Occasionally the ads are a local business but usually unidentified like the one I'm looking at now.
Hi Mona, I need more information from you. Where are you playing the game - mobile or computer? What does the ad say? Can you upload a print screen the next time this happens so we can check it out?
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bonjour, je voudrais récupérer ma progression avec mon ID car j’ai transféré avec un compte Apple et je recommence à 0
I got a new phone got logged back in, but I’m missing all my levels of the difference in the levels
To get gold bar I have been asked in Gold Chocolate Box to pass 13 level with 3 yellow star is not understood. Is it passing that level by any number of hits or passing in single hit. Thanks
Good morning. As title says, I've lost all my progress. Yesterday I received my new phone and of course I intalled Candy Crush in it but, when I entered via facebook, my progress weren't recovered. Before I was at level 18229 and, as now, in the new phone, always with my facebook account, I'm at level 12, what can I do to…
recuperar meus progressos
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
