Candy Crush Saga "An error has occurred. We're doing our best to fix it, please try in a moment.

Robin_Yung

Hello everyone! Thanks for flagging, may I ask where you are all located? 

We appear to have a problem in Hong Kong and I wanted to check if this problem has spread to other locations? 

Thank you! 

Also from Hong Kong

Wong_Dik_Dik

I have the same problem.  However, I can still play the game on the other PC or on my phone. Please help me to fix it. Thanks.

nicholchan

i have the same question in these few days. i just fix it by resetting the browser  to clear all histories, cookies and caches. I am using Chrome.

Henry_Hm_Chan

Hi nicholchan, by resetting the browser, you mean chrome>more tools>clear browsing data...right? Doesn't work for me. 

Wendy_Lee-2

Hello everyone! Thanks for flagging, may I ask where you are all located? 

We appear to have a problem in Hong Kong and I wanted to check if this problem has spread to other locations? 

Thank you! 

I am in Hong Kong as well, i just tried and problem still existed

nicholchan

Dear Elsa, same Candy Crush loading problem for all 4 browsers: Chrome, Firefox, Opera, Edge. And I just tried a few other Facebook ids and all have the same problem. So it seems to have nothing to do with account or game progress.

I played Candy Crush Jelly and I found no problem. Logon just now and everything is fine.  

same problem with me but today i fix it according to a video in youtube. Resetting the browser and clear all histories, cookies and caches and then it works. TRY

nicholchan

Hi nicholchan, by resetting the browser, you mean chrome>more tools>clear browsing data...right? Doesn't work for me. 

click the Google Chrome at the right hand corner - click Setting - open the Advance at the page bottom - click Clear the Browser Info - then clear the the histories, cookies and cache - then reopen the game and it reloads and works.

nicholchan

Hi nicholchan, by resetting the browser, you mean chrome>more tools>clear browsing data...right? Doesn't work for me. 

hi Henry , go to see this video in Youtube - https://youtu.be/OESCE4Jj2tU - Title : how to resolve King game loading issues on facebook. Hope this will help you.

Robin_Yung

Hi nicholchan, by resetting the browser, you mean chrome>more tools>clear browsing data...right? Doesn't work for me. 

Tried but problem still exists.

Allison_Morris

Having this issue in Australia too, for about 3 days now.