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Hi Cathy,
Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
If you can't find the answer there then try this: https://care.king.com/contact Perhaps they can tell you why you can't make the purchase with the Piggy Bank.
