Candy crush levels (progress) not transferring over to new phone or Facebook. Level 225 not 52. Help

Question

Still have to play Candy Crush Saga on old phone. New phone and King.com won't recognize my progress.

Destiny_O'Reilly · Answer

Hi Destiny!

You're connecting the game app to your Kingdom account on the new phone?

The orange Kingdom connection option is in your in-game settings (lower left hand corner once you open the game). Then be sure to tap on the "log in" option and connect the game to the same Kingdom account you had used on your old phone. You should then be on the right track.

If your game app on your new phone doesn't connect properly, give these steps a try: https://goo.gl/CzvzrJ

Find more details from here: https://goo.gl/okgKPA

Jenny

That won't work if it only says "log out" on the app on my new phone. Doesn't say "log in"

Jelly_Jenny · Answer

Hi Destiny!

You're connecting the game app to your Kingdom account on the new phone?

The orange Kingdom connection option is in your in-game settings (lower left hand corner once you open the game). Then be sure to tap on the "log in" option and connect the game to the same Kingdom account you had used on your old phone. You should then be on the right track.

If your game app on your new phone doesn't connect properly, give these steps a try: https://goo.gl/CzvzrJ

Find more details from here: https://goo.gl/okgKPA

Jenny