Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
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Lost all progress after phone died-No FB or King sync.

I was not logged in via Facebook or King when my phone died and had to get a new one. I was at level 1,600+, is there anyway to retrieve my progress? I can provide phone number, and other phone specific information but can not access the app. Please advise. Thank you

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Geoff_Popham

Hi there Geoff! I am not sure if progress can be restored if you aren't connected to FB/the Kingdom, but I will ask the SuperStars and the Mods to get an answer for you. Thank you so much for contacting King Care and have a really great day!

Thank you for your response and efforts, Laura! Here's hoping the SuperStars and the Mods have a solution. :-)

Laura_Grosvenor

Hi there Geoff! I am not sure if progress can be restored if you aren't connected to FB/the Kingdom, but I will ask the SuperStars and the Mods to get an answer for you. Thank you so much for contacting King Care and have a really great day!

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Accepted answers

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Laura_Grosvenor

Geoff_Popham

Hi there Geoff! I am not sure if progress can be restored if you aren't connected to FB/the Kingdom, but I will ask the SuperStars and the Mods to get an answer for you. Thank you so much for contacting King Care and have a really great day!

Thank you for your response and efforts, Laura! Here's hoping the SuperStars and the Mods have a solution. :-)

Compra
Comprei hj um combo de 5.50 e não recebi nada até agora minhas recompensas não chegou na minha conta
Account in diferent levels in Cellphone and Facebook site
hello I'm having an issue about levels. Playing in Cellphone I'm almost on level 10.000, but when I open my Facebook account on notebook it shows level 110. What can I do for merge then? Gratefully, Iara Chacon 😀
Update
Is there a game update available in the game and community?
How can i change my old phone number to updAte The game ?
I want to change my number in game to update the new version of game what can i do?
Level 18,418
On this level, there is a bear in the middle of the page and he cannot be moved. There is nothing blocking his way, but he doesn’t slide up and off so that you can reach the next page. I don’t see any way around this. Can anyone help? I would hate to have to give up this game. I really enjoy playing it. And obviously, I’ve…

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…