I arrived at level 2825 on candy crush and I am asked to update the browser

Nour_Antit

I arrived at level 2825 on candy crush and I am asked to update the browser how to do it? Even though my browser is up to date

Lady_Choo

Hi Nour, 

I am so sorry that you have not had an answer yet. 

Apparently when the games changed browser formats, they had little issues with the game not playing unless they switched. 

Is it actually asking you to update your browser or to update flash? 

I am going to give you a link about Candy crush changes, read this and try the steps it gives. 

Candy crush changes

If it is not that, could you give us a screenshot of what it is saying please

Lady_Choo

Hi, I have been asking the other Superstars who play candy crush and Elsa has given me this link for you.

Getting the newer version back

I know you have already tried the html part, but have you tried clearing cache and cookies as it suggests and trying a different browser?

If you still cannot get it to work, come back and let us know

Nour_Antit

Hi Nour, 

I am so sorry that you have not had an answer yet. 

Apparently when the games changed browser formats, they had little issues with the game not playing unless they switched. 

Is it actually asking you to update your browser or to update flash? 

I am going to give you a link about Candy crush changes, read this and try the steps it gives. 

Candy crush changes

If it is not that, could you give us a screenshot of what it is saying please

my browser is up to date and compatible with HTML5, but the problem still persists

Nour_Antit

Hi, I have been asking the other Superstars who play candy crush and Elsa has given me this link for you.

Getting the newer version back

I know you have already tried the html part, but have you tried clearing cache and cookies as it suggests and trying a different browser?

If you still cannot get it to work, come back and let us know

cookies and caches are removed but the problem persists. please HELP!!!!!!!!!!!!!!

Nour_Antit

Hi, I have been asking the other Superstars who play candy crush and Elsa has given me this link for you.

Getting the newer version back

I know you have already tried the html part, but have you tried clearing cache and cookies as it suggests and trying a different browser?

If you still cannot get it to work, come back and let us know

NO SOLUTION?????? I'm still waiting for your answer please I can not stay without candy crush!!!! HELPPPPPPP!!!!!!!!!!!