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I was at level 695 but now at level 6. Was synced to old facebook but that was deactivated. The email I used on old facebook is now on my new facebook but candy crush progress was lost.
Hello @Ankeithleen I can see my lovely Superstar has been looking after you :-)
I will send you a private message so that I can check these accounts, thanks!
Hi there, sorry for the delay in responding. When you change to another Facebook account your progress doesn't transfer. What I will do for you is to elevate this to a King Admin who might be able to help you with this issue. It's wonderful that you were playing through Facebook because your progress was saved!
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
