Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I have not get the answer for that question. It has been more then a week.
I will pass it over again
Candy Crush is fine, I already used some and bought some. Nothing has been done in Sada & Jelly Saga.
Hi Brofes...what are you still waiting for?
You have been asked several times to confirm gold bar amounts now but have not replied any of the times. Did you get the progress back? As soon as you confirm the amounts, they were waiting to restore
Well it's been another 3 weeks and still nothing has been done for Soda Saga and Jelly Saga.
I am so sorry brofes, I will remind her. She was just waiting for you to confirm gold bar amounts
Hello again, thank you for all your help. I just want to remind you that nothing has been done for Soda Saga and Jelly Saga.
Aha we were just waiting on confirmation of the number of gold bars missing before she rewarded them in case she didn’t award enough
Hello! I will tell Cez about this for you brofes. You have been so patient and helpful that I am sure she can wave her magic wand and get you those boosters back. It is no problem and we all want to thank you for being so nice. Also, please confirm here that it is 62 Gold Bars that need to be restored. Thank you so much for contacting King Care and I really hope you have a great day.
Hi Brofes, Cez has asked us to tell you that you should be on level 1499 now, can you check it is correct....and can we also confirm it is 62 gold bars you were missing?
As soon as you confirm she will add them. Thank you so much for your patience
Sorry brofes, did cez not get back to you? I will remind her
Hello, it's been more than 2 weeks. Can you give me update, please?
English is a second language for me, sorry I couldn't explain myself correctly. I don't know where did you see my nastiness?Yes, I am frustrated but not because my glass is half full or empty, for me it is always full, thanks to God! Please understand I am frustrated because you forced me to beg you to do something about my account, when other companies restored my progress on the spot, I just had to inform them...
I think I will let our Moderator take this one, just for your piece of mind, Brofes. It sounds like it might be something she can resolve for you and that way you can get back to playing with your friends again. She won't be in the office until Tuesday, but I will make sure that she sees this one. I am sorry for all this aggravation and I hope you have a nice weekend. Take care and if you have any more questions, you can most definitely come back and write whatever is on your mind! We are here to help as much as we can. Thanks for contacting King Care!!
Thank you for taking your time to explain me, but everything is already synced under my King account with user name brofes and email brofes@yahoo.com. The problem is, when I tried to login with a new FB account all my progress disappeared and when I logged off from FB I got everything back. But whole purpose is to play with friends!
Hi brofes, I appreciate you writing back. Please try not to see this as begging because I don’t see it as begging. I see it as asking for help correct? That is what you are really asking, for help to get you back on the sugar track.
As Chicken Slayer told you there is no way to transfer progress from an old Facebook account to a new Facebook account because Facebook only knows that you were playing under one specific email address. Once you start a new Facebook account it is just that a new account! Are you also aware that once you start a new Facebook account you have to start adding friends to that account. There can be no syncing between Facebook accounts so the levels that you had in your first account will remain there since it is disabled but what our wonderful moderator can do is to help you bring that old level into your King account. She has to do this manually so she can’t get you back your 3 stars for each level. Once your King account is updated you can then go into your new Facebook account and sync it. One step a a time ok? First we will work on getting your progress to work in the Kingdom ok?
Hi brofes, I am another Supestar who volunteers a lot of time trying to help the players here on King Care. I hear your frustration but I am not understanding your need to be nasty to anyone. Regarding your short story, your story sounds to me that you are so very unhappy because the room with the balcony was no longer available. You are seeing the half empty glass but I see the half full glass. You are very fortunate that you were able to take that vacation. You are very fortunate that you have the money to take the cruise. You are very fortunate that you have good health and can take that trip. How much time would you be spending in your room? Is it that important for you to look outside a window or is it more important to be able to go on deck and find a chaise lounge and enjoy the warm weather and the water and the dolphins swimming around and the entertainment on the cruise? And please don't forget about the awesome food that they offer all day and all evening!
Please put everything in perspective. You are very fortunate to be playing the game even though it can have some glitches at times. Please try to think of those less fortunate who are blind and cannot play the game and enjoy the excitement of clearing a level. Think of the older people who have arthritis in their hands and have trouble playing the game and what about the players who just can't clear a level for weeks?
One more thing - King isn't trying to rob you. They are not making you spend your hard earned money. It's a choice that you make. As a matter of fact I play the exact same 3 games that you do. I choose to spend money or not spend money. King offers plenty of events and challenges where you can earn free rewards. They also offer the sugar drop challenge where you can accumulate up to 8 free boosters every 8 hours in Candy Crush Saga. In all three games they offer you free daily boosters. So how can you say that they are trying to rob you?
So how about you look at the half full glass today! Looking at a half empty glass all the time is only going to keep you in that frustrated and angry mode and is it worth it when life is too short? Cez will help you recover your progress to the best of her ability.
Wishing you a very happy holiday weekend! And please continue to enjoy your crushing journey!
I apologize, I thought I am talking to a person who collects the money. Now I understand how the things works, sorry it took that long... Regarding your advise, let me tell you a short story... Once upon a time one family booked a big room with a balcony on a cruise ship, they were looking forward for that vacation, they told all their friends how happy they are to go on a cruise. But when they arrived, they were told the room with the balcony they booked is not available, instead they will received a small one with the window, and they cannot do anything because everything is automated. And they were told, they should be happy... Well Chicken Slayer, please do what you can or ask someone who can to make me "happy"...
Brofes,
King isn't trying to rob you.
The problem is you tried to sync with your new Facebook account and I have never played a game that enabled you to transfer from one to the other from a closed account as all your data is gone.
If you are connected and have all the progress saved on your Kingdom account, just don't add Facebook. Just log in with the King account which you can do as many people do not even use Facebook.
The manual moving of progress is impossible to complete as you wish. It is computerised which means that the system will automatically move you to your current level and automatically give you 2 stars each level. It is not perfect, as you said, you completed 3. But the other alternative is to start again. Cez is unable to go into your account and manually programme each level and score etc etc.
To be quite honest brofes, and this is me, as a player as I do not work for King. I only volunteer. I am going to give you some advice. You catch more flies with honey. If you start being rude and insulting, when actually, nobody has to restore progress for you, it was nicely offered. Then you get nothing. King often give things as a goodwill gesture and if you ask nicely, they very well might . At the end of the day, you disabled your game account without transferring progress so its not actually Kings fault. She was trying to help you.
Are they all saved gold bars or bought? Bought bars can be replaced. I understand that you spend a lot of money on a virtual game, which you clearly enjoy so have a think what you would like her to do and I will pass it on.
I do not understand why it is a problem? I have everything recorded under me King account (brofes). In Candy Crush Saga I am on 1499 level with 62 golden bars and 521 extra lives. Most of the levels have 3 stars. I've spend a lot of time and money ($15-20 a week) to achieve this. And you wont to take all this away? I've been playing different games from different companies and only King games wants to rob me...
New here? Sign in or create an account to join the fun.
Hello there brofes! I am asking about this right now, so one of our SuperStars will hopefully be along soon to help you out with this. I hope you have a great day!
Hi Brofes, I think our community moderator is going to have to deal with this one as if you are transferring data from one account to the other, we cannot do it ourselves.
Have you still got access to your old Facebook account? You could sync the old account with the Kingdom and then in future just log in with the Kingdom.
https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1
No, my old Facebook account (brofes@hotmail.com) is disabled. But all the progress is sink with Kingdom (brofes), but when I tried to login with a new Facebook account (brofes@yahoo.com) all the progress disappears.
Hello @brofes I can see my lovely Superstars have been looking after you :-)
I will check these accounts now and see what I can do, please note the restore will be manual so I am unable to transfer the exact scores and stars and all levels will be rewarded with 2 stars.
Please can you confirm that this is OK?
Thanks!
Candy Crush App will not recognize my correct passwords to update my progress. All other devices working. Deleted and reloaded, and no difference - says I have the wrong p/w. Any ideas?
I’ve passed level 21,000 and would like to receive my badge.
I use Candy Crush saga on my IOS machine and my Windows PC. Have switched over to a new PC and appear to have lost my account. Looks as if King have issued a new King ID to my email so no progress if I log on with the PC BUT the IOS machine is fine. Email / Password for both is the same!. How do I get Windows to see the…
Which is the last level?
Hello. Everyday the last week I have been getting the option to start the Candy Royale but when I hit play it gives me a screen saying "event not available" This has never happened on my other accounts. Is there a way to fix it?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
