Why do my gold bars keep disappearing when I haven’t used them ? When when I paid for them. This on

Jay-13

My gold bars keep disappearing without me using them. Even when I have paid for them. Annoying!!

Laura_Grosvenor

Hello Jay! Thanks for posting on King Care. As payment issues involve sensitive data and require personalised support we do not support these queries in the community. Don't worry you can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1                                                     

There are troubleshooting tips in there, and a link to connect you with the King Team for more help. Thanks again and have a lovely day!!