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Jim_Maisonville
Jim_Maisonville Posts: 1 Newbie

I have to do a factory reset on my phone and want all the earned and purchased bars put back in my account afterward.  I have pictures of the balances of each I can provide. Please tell me how. I see where answers have said earned can't be, but the pictures indicate I have many.  Thank you.

Answers

  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889 Community Manager

    Hi Jim!

    It seems that you've received help already? That's great :)

    As boosters and lives saved saved locally in your device, making a reset or reinstalling the game app tends to clear this items.

     You'll be able to reach us through your game app again if you should have any further issues with your boosters. 

    Jenny 

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