Why are awarded prizes disappearing?

Mrs._P_2

After recent update on Candy crush saga,  time awards won are not activated. Free 1 hour play, free 1 hour color bomb.

My lives are not extended at all, the counter does not register the bonus play.

Laura_Grosvenor

Hello Mrs. P! Thank you for contacting King Care. I have let the Moderator know about this issue, but please be patient as it is a holiday weekend and she won't be back in the office until Tuesday at least. I appreciate you taking the time to come here and tell us about this issue, and hopefully, it will be solved for you as soon as possible! Have a great day!

Cezdiamond

Thanks @Laura

@Mrs P I will send you a message so that we can check your account. 

Thanks! 

nadiaraei

I have same problem