Lost Account

David_McTaggart

Switched  phones and lost my old Candy Crush account. Can I get the old one back?

Laura_Grosvenor

Hi there David! Thank you for contacting King Care. Can you try these troubleshooting steps to see if it helps? If not, then reply back and I can see what else can be done or I can send it to the Moderator who may be able to help you get the account back. I hope you have a great day!   

https://care.king.com/en/alphabetty-saga/superstar-information-post-why-cant-i-get-back-to-my-current-level

Laura_Grosvenor

Hi there David! Thank you for contacting King Care. Can you try these troubleshooting steps to see if it helps? If not, then reply back and I can see what else can be done or I can send it to the Moderator who may be able to help you get the account back. I hope you have a great day!   

https://care.king.com/en/alphabetty-saga/superstar-information-post-why-cant-i-get-back-to-my-current-level

David_McTaggart

Sorry I hit the solved button by accident. I could not get my account back. I thought I logged in with the Kingdom. Can you ask the moderator to get my account back.

Laura_Grosvenor

I can certainly do that for you. Thank you so much for replying back and please be patient as the Mod won't be in the office until Tuesday. No worries, though. I will make sure she sees this. Have a great weekend!

David_McTaggart

Hi Laura! Have you sent this info to the Mod? Haven’t received a reply on my account yet. Will it take awhile to get an answer?

Laura_Grosvenor

Hi David! I did send it to her. She is really busy on Mondays with all the posts that the SuperStars had found over the weekend that need her attention. I will doublecheck and make sure it is still up to be seen. Thanks for writing back though!