refund on candy crush

kazza-5

my garnddaughters have made multiple purchases on candy crush on my phone please can i have them ALL BACK INTO MY ACCOUNT I HAVE BEEN SENDING YOU MESSAGES FOR WEEKS I AM COMPLAINING TO THE OMNUBUSMAN AS I AM PARTIALLY SIGHTED AND HAVE VERY BAD MENTAL HEALTH PROBLEMS PLEASE REFUND AND MY EMAIL IS karenkamel@hotmail.co.uk thank you

_Elsa_

Hi Kazza, sorry for the delay in responding.  

As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1