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Hello,
I updated my Ipad to get to Radiant Road and it slows, then freezes until I have to reboot. This happened 4 times yesterday and again this morning. No problems on iphone.
Thanks, Team!
Thanks, Mark.
I do play on Facebook on the iPad when it doesn't crash it (but it still continues to.)
Hi CandyMom,
I'll check up on other players who have the same crash issue as you.
I did a check on the iPad 3 and it might be an issue that the model is 6 years old and installed with a newer version of the OS - this leaves very little system resources to load and run the game stable.
For now I suggest you only play on Facebook or King.com
- Mark
Hi CandyMom, Mark posted this yesterday on King Care regarding older devices and even though he's referring to Pet Rescue I think the same thing is happening with you because you also have an older model device.
https://care.king.com/en/pet-rescue-saga/pet-rescue-saga-on-old-ios-devices
Thanks for working on it!
Hi Elsa and CandyMom, Mark is dealing with this I believe? But I have heard other reports of issues with ios9 and especially older devices. They cannot always cope with the games
Hi CandyMom I am going to forward your message to our King Superstars to see if anyone can help you.
Continues to crash iPad
CC on Mac now works fine but continues to crash the iPad.
I have an Ipad 3: 10.3.3 it still freezes whenever I try to play. Also, beginning today it won't load on Safari on my Mac.
Hi CandyMom,Could you please let me know which iPad you have as well as OS version. I'll bring that info back to the Game Studio in case it's hardware or software related.- Mark
Could you please let me know which iPad you have as well as OS version. I'll bring that info back to the Game Studio in case it's hardware or software related.
A glitch on this issue has been reported and they are trying to resolve it so hang in there!
Elsa, I am still having the issue on my Ipad. Now on 3262 and was able to play twice before my Ipad froze.
Thanks
Hi CandyMom, sorry for the delay in responding but thank you for writing us here at King Care. Are you still having this issue?
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Bonjour, le niveau 20878 est infranchissable pour moi , plus aucun bonus disponible, l editeur veut il me faire partir ?
cela fait très très longtemps que je suis sur cette partie que je n’arrive pas à passer, vous m’avez déjà donné des vies illimitées, enfin pdt 1 h, mais ça ne m’aide pas du tout, il faudrait pleins de combos pour achever les derniers carreaux qui restent
estava a jogar no meu telemóvel e já tinha mais de 12000 níveis e agora só tenho pouco mais de 7000 níveis já tentei recuperar a minha conta e não me foi possível, o que posso fazer. O meu ID de usario é 2218016752. Podem me ajudar nesta situação
The game was not working what is the problem
To get gold bar I have been asked in Gold Chocolate Box to pass 13 level with 3 yellow star is not understood. Is it passing that level by any number of hits or passing in single hit. Thanks
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
