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New phone lost all levels when logged on.
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Answers
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Hello Sutywuty. Can I ask if you were connected to FB or The Kingdom? If you had been, you just need to reconnect and your levels will be restored. Here is some info for you:
Remember to connect to Facebook:
https://care.king.com/en/blog/article/remember-to-connect-to-facebook (there is also info on how to connect to the Kingdom on there)
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
If you have any other questions, you can definitely come back and ask them on this thread. Thank you for contacting King Care and I hope you have a good day.
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Hi, i was logged in using my email address and password on the kingdom but it still isn' finding my levels! Please can you assist further ? It' taken me years . many thanksHello Sutywuty. Can I ask if you were connected to FB or The Kingdom? If you had been, you just need to reconnect and your levels will be restored. Here is some info for you:
Remember to connect to Facebook:
https://care.king.com/en/blog/article/remember-to-connect-to-facebook (there is also info on how to connect to the Kingdom on there)
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
If you have any other questions, you can definitely come back and ask them on this thread. Thank you for contacting King Care and I hope you have a good day.
