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Hi, I've purchased a new phone today and I have logged back into candy crush under my username. I was on level 170 but no I'm back onto level 1. Plesse can you help?
Hello Sutywuty. Can I ask if you were connected to FB or The Kingdom? If you had been, you just need to reconnect and your levels will be restored. Here is some info for you: Remember to connect to Facebook: https://care.king.com/en/blog/article/remember-to-connect-to-facebook (there is also info on how to connect to the Kingdom on there) https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android If you have any other questions, you can definitely come back and ask them on this thread. Thank you for contacting King Care and I hope you have a good day.
Hello Sutywuty. Can I ask if you were connected to FB or The Kingdom? If you had been, you just need to reconnect and your levels will be restored. Here is some info for you:
Remember to connect to Facebook:
https://care.king.com/en/blog/article/remember-to-connect-to-facebook (there is also info on how to connect to the Kingdom on there)
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
If you have any other questions, you can definitely come back and ask them on this thread. Thank you for contacting King Care and I hope you have a good day.
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Compra realizada pagamento feito e não recebi a compra
Hi, a day ago I lost my double bomb during a continiously winning strike. And it never came back. Won several lanes afterwards, but it doesn't activate again? You know, win four lanes and we're rolling again? Thx.
I’ve just won at Candy Royal 217 gold bar, but I got the message there was a connection issue (not true) and I could not the the prize
I have an account at level 3300 with 917 gold bars. I tried binding it to a Google account to transfer my progress on a new phone. After binding my game, my gold bars are reduced from 917 to 7. How can I regain my lost gold bars
مراحل ذخیره شده نمیآید
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
