I purchased a new iPad when I logged on all my 879 lives were gone

Marc3954

I had 879 lives in the bank. When I logged into the game all my lives were gone

Lady_Choo

Hi Marc, 

Just popping in to help Laura out.

Unfortunately the way the game works on ipads/tablets and phones is a little different to the computer version. In order to play offline, you need to be able to access lives and boosters when you need them. So instead of saving in the game like it does on Facebook, it saves in the device memory. Meaning if you update/reinstall or change devices, they remain on the original device you received them on. If you still have the game on your old ipad though you can use them there. 

I have a couple of links that explain it better. Progress/purchased currency will be saved but otherwise not. 

https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device

https://care.king.com/en/alphabetty-saga/superstar-information-post-why-do-boosters-vanish-from-my-app

Laura_Grosvenor

Hi Marc! Can I ask if you were connected to the Kingdom or Facebook? If you were, just reconnect on your new device and the lives should show up for you. Any boosters/gold you had bought will also be there because they are saved on the King servers. However, any earned boosters/gold you had will be unfortunately lost. If you need any further help, just come back and reply here. If needed, I can send this to the Moderator also. Thanks for contacting King Care and I hope you have a great day!