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Switched to a new phone and lost my level I was at. Now on my new phone it wants to start at Level.

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Diane_Yazzie
Diane_Yazzie Posts: 1 Newbie
in Support

I went from a Galaxie Note 4 to a new Galaxie S9 and Candy Crush now reads at Level 1.  I don't want to start over.  I don't know if my log in on Candy Crush was through FB or not.

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  • _Elsa_
    _Elsa_ Posts: 36,758 Sweet Legend
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    Hi Diane,  sorry for the delay in responding.  Are you still having this issue? Facebook or the Kingdom saves your progress so if you never played through either that's why using a new phone will start you back at level 1.  Please set up an account, either Facebook or the Kingdom and write me back here.  Once you have done that I can elevate it to a King Admin who can get you back on track, but she will need to know that you already have set up an account.

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