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The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Hello Candice. Because of the sensitive nature of the information needed to solve these kinds of issues, we can not answer purchase questions here in the forum. Here is a link to help for purchase issues. There is a link also in there for support. Thank you for contacting King Care and have a nice day.
https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1