Server errors

Dani-11

Please, contact me! I've started a conversation to get a crashing problem solved, but can't post anymore and don't receive any message... My problem is still pending.

Dani-11

The crashing problem has been already solved, but I had to uninstall and reinstall the game and lose all my progress. The problem is that I have no access (server errors) to the conversation started with Elsa and Cezdiamond. Could you help me?

Laura_Grosvenor

Hi Dani! Here are some troubleshooting tips for you to try. Let me know if it helps! Thank you for contacting King Care and have a great day. 

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Dani-11

The crashing problem has been already solved, but I had to uninstall and reinstall the game and lose all my progress. The problem is that I have no access (server errors) to the conversation started with Elsa and Cezdiamond. Could you help me?

Laura_Grosvenor

Hi again! I can send this right to Cez again and since the crashing issue is solved (yay!) she can look into your account and get your progress back. It has been a pleasure talking with you. Again, thanks for contacting King Care. I will go send this to the Moderator right now for you.  Here are the tips for getting lost progress back to try too, if you like. https://care.king.com/en/alphabetty-saga/superstar-information-post-why-cant-i-get-back-to-my-current-level

Cezdiamond

Thanks @Laura

@Dani I have sent you a follow up message :-) 

Thanks!