Level progress lost

Souris_

Hi,Did something happened ? I've lost my progress in Candy Crush Saga, I don't remember the exact level I was, but now I have to redo the same levels I've already cleared... like maybe 20 levels back.

Laura_Grosvenor

Hello Souris. I have a bit of information for you to read that may help you get back to the level you had been. Let me know if this helps you or if I need to forward it to the Moderator so she can help you get your levels back. Cheers and have a great day!   

https://care.king.com/en/alphabetty-saga/superstar-information-post-why-cant-i-get-back-to-my-current-level  

Souris_

Thanks, but sadly, it didn't work

Laura_Grosvenor

Ok Souris. I will let the Moderator know about this. She will message you privately when she reads it. Thanks again and I am sorry you're having so much trouble! Have a great day.

Cezdiamond

Thanks @Laura

@Sourislet's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Souris_

Ok Souris. I will let the Moderator know about this. She will message you privately when she reads it. Thanks again and I am sorry you're having so much trouble! Have a great day.

thank you