Why won't Candy Crush Saga allow moving forward after winning?

Betty_Kelly

I played level 257 and beat it but it won't move forward.  I know I beat it because it went through the winning flashes, etc.  How can one move up if it won't let you after you've beaten it.  Never had this to happen before.

Betty_Kelly

I was playing this level for my husband who has taken my old Kindle Fire.  I beat it on the first round.  Now he is stuck on 257 and it just won't move on.  Please don't tell me to play it again because I might have just thought I beat it.  I'm on level 2435 on my new Kindle Fire.  I know when I beat a game!  Come on King!  Step up to the plate and fix that error.  I see others are having a similar problem!

Betty_Kelly

My husband played the game level again and beat it.  I advanced to the next level so this solves the problem.