How to reconnect?

Elina_Rantapuska

Hello, how can I reconnect or change back my profile to Candy Crush Saga -game? Now there is a wrong profile (of the other user of my  iPad). I have not found the option of reconnecting in my facebook. How can continue my game with my own profile an my own level.

JustPlaying

Hi Elina,

Please follow these steps:

First let's make sure that your Facebook account is correctly disconnected from the game. To do this open the game, go to the Settings menu in the bottom left-hand corner of the opening screen, now find the option to select 'Log Out.'

Next, if you have the Facebook app installed on your device please also make sure that the correct Facebook account is signed in.

Now force close all apps and turn off your device.

Leave the device switched off for at least 10 seconds before restarting it.

Now reopen Candy Crush Saga and reconnect the game to your Facebook account via the blue 'Connect" button and check your level

JustPlaying

Hi Elina,

Please follow these steps:

First let's make sure that your Facebook account is correctly disconnected from the game. To do this open the game, go to the Settings menu in the bottom left-hand corner of the opening screen, now find the option to select 'Log Out.'

Next, if you have the Facebook app installed on your device please also make sure that the correct Facebook account is signed in.

Now force close all apps and turn off your device.

Leave the device switched off for at least 10 seconds before restarting it.

Now reopen Candy Crush Saga and reconnect the game to your Facebook account via the blue 'Connect" button and check your level