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lost progress

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aurelie_2
aurelie_2 Posts: 2 Newbie
in Support

I was 1089 approximately and I came back to the level 11 from the restart of the pc continuation(suite) to a bug. How may I return to the level where I was?Thank you for your help(assistant)

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  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581 Level 4
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    Hello aurelie. Are you connected using Facebook or The Kingdom? If you are, then all you may need to do is disconnect (or log out), clear the cache on your device, and reconnect. If that doesn't work, please let me know so I can elevate it to a Moderator for you. Thank you and have a great day. 

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  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581 Level 4
    Answer ✓
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    Hello aurelie. Are you connected using Facebook or The Kingdom? If you are, then all you may need to do is disconnect (or log out), clear the cache on your device, and reconnect. If that doesn't work, please let me know so I can elevate it to a Moderator for you. Thank you and have a great day. 

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  • aurelie_2
    aurelie_2 Posts: 2 Newbie
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    Hello, I played on the kingdom and when I lost quite my levels, I connected via Facebook. I do not understand what to do exactly?

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