Lost all progress please help!! was on level 3100

jules-20

I recently had to factory reset my phone and lost all my progress when I was around level 3100 I did not have a facebook or connected to anything. Is there ANY way I could get my progress back? I love candy crush and played for years and don't want to stop playing now

Jelly_Jenny

Hi Jules! 

If you hadn't saved the game through either Facebook or Kingdom, your game hasn't been saved through our servers but only locally in your phone. 

We cannot retrieve games that haven't been saved, but we can offer to help you out if you connect the game now to either of those options. 

I've now sent you a message with details regarding your account. 

Jenny 

Laura_Grosvenor

Hello jules. It is very important for you to connect to either Facebook or The Kingdom or your progress will be lost, along with any boosters that were not bought. Connecting to the Kingdom is easy if you prefer to not use Facebook. Here is some info on how to do that:                                                                                                                                                                               

If you don't use Facebook then the easiest way to save your progress and play on multiple devices is to use our Kingdom. Creating an account couldn't be easier: 

1. Open the game on your device and tap the Settings button down in the bottom left hand corner.                                                                                                                                       

2. Tap the orange and yellow Kingdom icon                                                                                                                                                                                                                               

3 . Choose your avatar and nickname                                                                                                                                                                                                                                       

4. Enter your email address                                                                                                                                                                                                                                                       

5. Choose a password and head on back to the game, it's as simple as that!                                                                                                                                                                                                                                         

You now have a safe and secure Kingdom account with all your progress backed up. You'll now see fellow Kingdom players on your game map who'll be happy to help out if you ask for extra lives or help at a Roadblock. I hope this helps and I will also let the Moderators know about this. They may be able to restore your progress manually, but you will only have 2 stars on each level. One of them will send a message to you (the little envelope on the upper right hand side of the screen) to get some info from you. Have a great day and thanks for contacting King Care!