I placed second place on popsicle island and I got claim my rewards and they weren't there

Jessica_Brewer

I just was wondering why I never received my rewards after tapping claim after I placed second on popsicle island challenge? They never showed up after I hit claim. How do I get the rewards that I should have received?

_Elsa_

Hi Jessica, sorry for the delay in responding.  Can you please follow this link to get your ID # and then I can elevate this to a King Admin who can look into your account.  Here is some information on how to find your ID #

https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

Jessica_Brewer

I did that but I hot pink setting button the only red button is the back button so I'm lost lol