Lost progress

Mikey_Leroy

I lost my candy crush progress, I think I was on level 645 and now it went back to 122 on my Android phone

JustPlaying

Hi Mikey,

Thank you for posting on King Care.

Are you playing with a Facebook or King account?

For Facebook:

Try reconnecting with facebook to make sure the correct account is connecting

Please follow these steps:

First let's make sure that your Facebook account is correctly disconnected from the game. To do this open the game, go to the Settings menu in the bottom left-hand corner of the opening screen, now find the option to select 'Log Out.'

Next, if you have the Facebook app installed on your device please also make sure that the correct Facebook account is signed in.

Now force close all apps and turn off your device.

Leave the device switched off for at least 10 seconds before restarting it.

Now reopen and reconnect the game to your Facebook account via the blue 'Connect" button and check your level

JustPlaying

Hi Mikey,

Thank you for posting on King Care.

Are you playing with a Facebook or King account?

For Facebook:

Try reconnecting with facebook to make sure the correct account is connecting

Please follow these steps:

First let's make sure that your Facebook account is correctly disconnected from the game. To do this open the game, go to the Settings menu in the bottom left-hand corner of the opening screen, now find the option to select 'Log Out.'

Next, if you have the Facebook app installed on your device please also make sure that the correct Facebook account is signed in.

Now force close all apps and turn off your device.

Leave the device switched off for at least 10 seconds before restarting it.

Now reopen and reconnect the game to your Facebook account via the blue 'Connect" button and check your level