Candy Crush Saga

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Lost progress

I lost my candy crush progress, I think I was on level 645 and now it went back to 122 on my Android phone

Accepted answers

All comments

Hi Mikey,

Thank you for posting on King Care.

Are you playing with a Facebook or King account?

For Facebook:

Try reconnecting with facebook to make sure the correct account is connecting

Please follow these steps:

First let's make sure that your Facebook account is correctly disconnected from the game. To do this open the game, go to the Settings menu in the bottom left-hand corner of the opening screen, now find the option to select 'Log Out.'

Next, if you have the Facebook app installed on your device please also make sure that the correct Facebook account is signed in.

Now force close all apps and turn off your device.

Leave the device switched off for at least 10 seconds before restarting it.

Now reopen and reconnect the game to your Facebook account via the blue 'Connect" button and check your level

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi Mikey,

Thank you for posting on King Care.

Are you playing with a Facebook or King account?

For Facebook:

Try reconnecting with facebook to make sure the correct account is connecting

Please follow these steps:

First let's make sure that your Facebook account is correctly disconnected from the game. To do this open the game, go to the Settings menu in the bottom left-hand corner of the opening screen, now find the option to select 'Log Out.'

Next, if you have the Facebook app installed on your device please also make sure that the correct Facebook account is signed in.

Now force close all apps and turn off your device.

Leave the device switched off for at least 10 seconds before restarting it.

Now reopen and reconnect the game to your Facebook account via the blue 'Connect" button and check your level

Welcome! 👋

New here? Sign in or create an account to join the fun.

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Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…