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I lost my candy crush progress, I think I was on level 645 and now it went back to 122 on my Android phone
Hi Mikey,
Thank you for posting on King Care.
Are you playing with a Facebook or King account?
For Facebook:
Try reconnecting with facebook to make sure the correct account is connecting
Please follow these steps:
First let's make sure that your Facebook account is correctly disconnected from the game. To do this open the game, go to the Settings menu in the bottom left-hand corner of the opening screen, now find the option to select 'Log Out.'
Next, if you have the Facebook app installed on your device please also make sure that the correct Facebook account is signed in.
Now force close all apps and turn off your device.
Leave the device switched off for at least 10 seconds before restarting it.
Now reopen and reconnect the game to your Facebook account via the blue 'Connect" button and check your level
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
