i collected candies for the booster gift box and 3 times in a row its EMPTY!! WHY???

Jachi1

Empty gift box! Why don't I get my booster?

_Elsa_

Hi Jachi1, sorry for the delay in responding.  

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.  For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.  You can read more about it here:

https://care.king.com/en/alphabetty-saga/superstar-information-post-where-did-my-free-boosters-go-on-my-mobile-device