I have not been able to access Candy Crush Saga via Facebook on either my desktop nor my Android.

Question

On the desktop I get a message:  An error occurred, please try to re-login to facebook and try again later. Sorry for the inconvenience.  On the Android the message is:  Sorry, you don't have access to the Kingdom right now.  Please try again later.  None of the usual advice has worked.  Please FIX THIS BUG!!

Carmi_Spiwack__ · Answer

Hi Carmi, this glitch has been reported to the King team and they are trying to resolve it now.  So please hang in here and hopefully it will be fixed soon.  In the meantime, have you tried logging out of Facebook and logging back in?  Have you cleared the history?  If so, then please be patient as they try to resolve this.

Still waiting :(  .  It's been weeks already.  Any news?

Carmi_Spiwack__ · Answer

Hi Carmi, this glitch has been reported to the King team and they are trying to resolve it now.  So please hang in here and hopefully it will be fixed soon.  In the meantime, have you tried logging out of Facebook and logging back in?  Have you cleared the history?  If so, then please be patient as they try to resolve this.

Thanks for your response, Elsa!  I have tried everything (including logging out of an into Facebook).  I've cleared history, tried 3 different browsers... So I do hope they fix the glitch soon and that I don't end up losing more than 2600 levels of play.  Thanks for the encouragement.

Creative_Elsa · Answer

Hi Carmi, this glitch has been reported to the King team and they are trying to resolve it now.  So please hang in here and hopefully it will be fixed soon.  In the meantime, have you tried logging out of Facebook and logging back in?  Have you cleared the history?  If so, then please be patient as they try to resolve this.