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Hi there, sorry for the delay in responding but thank you for writing us here at King Care. Are you still having this issue? Do you still need help? When you win those infinity free hours you need to use them immediately. You can read more about it here: https://care.king.com/en/alphabetty-saga/superstar-information-post-what-happened-to-my-hours-of-free-lives
I know that there has been an issue where people have received the time but after playing the game 5 times it disappeared. The studio is aware of this and they are trying to fix it.