I have had issues loading, candy crush down loads but gets stuck on loading screen. up to date

Jen_Toussaint

Gets stuck on loading screen on Candy crush.  Takes several hours to load Everything is up to date on computer, taken all actions including clearing cache, refreshing, shutting down computer and bringing it back up. 

_Elsa_

Hi Jen, sorry for the delay in responding but thank you for writing us here at King Care.  A glitch on not being able to connect to the game has been elevated to the studio and they are trying to resolve this now.  So hang in there and hopefully it can be resolved soon.  Can you play the game anywhere else?  Or have you tried their other 3 match games - Candy Crush Soda Saga and Candy Crush Jelly Saga?  Play those until the connection issue is resolved.