Why i lost my progress in candy crush saga on facebook?

Angie_Sun

I was waiting for a new life to play level 534  (or maybe other, i don't remember) and my game recharged level 526 even if i restarted it.

QueenMia

And it's done, Angie! Enjoy crushing those candies now and good luck ;-) Let me know how that goes! 

And if you have a bit of time, don't be shy and say hi to the Community! There's also a survey so you can let us know what you think about King Care and help us getting even better :-) Please visit: https://care.king.com/en/alphabetty-saga/nice-to-meet-you-welcome-to-the-community 

_Elsa_

Hi Angie, do you still need help with this?  I can elevate this to a King Admin but she is going to need your user ID #.  Here is some information on how to find your number. 

https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

Once you get the number please write back here and give us the number and then I can elevate it to a King Admin who can look into your account and offer you help.

Angie_Sun

Yes, i still need help, my ID is 1001781185

Angie_Sun

Hi Angie, do you still need help with this?  I can elevate this to a King Admin but she is going to need your user ID #.  Here is some information on how to find your number. 

https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

Once you get the number please write back here and give us the number and then I can elevate it to a King Admin who can look into your account and offer you help.

Yes, i still need help, my ID is 1001781185

QueenMia

Hi Angie and thanks Elsa for helping out :-)

@Angie, just to make sure, are you referring to Candy Crush Saga? Because, from what I can see, you're on level 929 now... Well done!

I general, that kind of issue comes from bad synchronisation - Here are some steps that might help you update your game and levels (For FB but also for mobile): https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists

Let me know! Looking forward to hearing back and until then, have a soda-licious time :-)

- Mia

Angie_Sun

Sorry, my app is active and i have to play again from level 929.

QueenMia

Ok, Angie, thanks for getting back to me. So yes, that's correct! You are now at level 929 - What level were you at before then? Cause on your first post you referred to level 534 and 526. Could you confirm to me please what the issue is exactly? 

Thanks :-)

Angie_Sun

i continued to play and now i'm at level 929 passed, but when the problem pop up i was at level 934, thank you

QueenMia

Ok! Well done on getting back on track that quickly then :-) Wow! Would you like me to put you on level 934 or you're happy to take up the challenge?

Angie_Sun

Oh please put me back in 934, it's so frustrating continue to play 931 without pass it!

QueenMia

And it's done, Angie! Enjoy crushing those candies now and good luck ;-) Let me know how that goes! 

And if you have a bit of time, don't be shy and say hi to the Community! There's also a survey so you can let us know what you think about King Care and help us getting even better :-) Please visit: https://care.king.com/en/alphabetty-saga/nice-to-meet-you-welcome-to-the-community