problem of levels

BourletStephanie

still have a problem .this time i was at level 2047 and now back to level 2042 what's wrong?my id isID: 1220864823

QueenMia

Hello Stephanie,

I'm sorry about the inconvenience, but why not take the opportunity to re-pass the levels?! Hehe, kidding ;-)

It sounds like you have a synchronisation issue. Please have a look at the steps in our Blog Article here and let me know if that solves the issue for you. 

Looking forward to your reply and until then, have a soda-licious day!

- Mia

BourletStephanie

i have read the steps but problem is still here my id isID: 1220864823

QueenMia

Thanks for getting back to me, Stephanie. 

I was able to restore your session, however, your personal score for these levels (from 2043 to 2046) have been lost - You can still go back to the levels and try to beat thought ;-) 

And also, welcome to the Community! We are very happy to have you amongst us! We would be very happy to hear about you - If you have a minute to spare, you can comment and check our survey here: https://care.king.com/en/alphabetty-saga/nice-to-meet-you-welcome-to-the-community

Until then, have fun crushing those candies!

- Mia

BourletStephanie

hi again .sorry to tell you that i meet theproblem again.i was at 2050 yesterday and this morning back to 2047 .my id isID: 1220864823 thanks 

QueenMia

Hi Stephanie, 

To avoid that kind of issue, make sure your devise/browser is always up to date!

I've reset your level now. Good luck and have fun crushing those candies ;-)

- Mia

BourletStephanie

hi and thanks .hope i won't be back soon

QueenMia

You're welcome, Stephanie! To avoid such issue, ,make sure your App/browser is always up to date :-)