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I just change a new phone and i found out all my boosters, lollipop, lives..... are gone....

Yp_Liew
Yp_Liew Posts: 1

Level 1

I just change a new phone and i found out all my boosters, lollipop, lives..... are gone....

some of them are from my purchased...

can you please help me to settle this...thanks

regards,

YP

Answers

  • QueenMia
    QueenMia Posts: 12,972

    Hey Yp!

    The boosters are stored locally and therefore, what's available on one device is not on another. This is unfortunately due to server capacity.

    I'll send you a private message to explain you what we can do ;-)

    Looking forward to your reply there, until then, have a Fun-tastic day!

    In the meantime, if you have a bit of time, don't be shy and say hi to the Community! There's also a survey so you can let us know what you think about King Care and help us getting even better :-) Please visit: https://care.king.com/en/alphabetty-saga/nice-to-meet-you-welcome-to-the-community 

    - Mia

  • Johnk
    Johnk Posts: 1

    Level 1

    Hey Yp!

    The boosters are stored locally and therefore, what's available on one device is not on another. This is unfortunately due to server capacity.

    I'll send you a private message to explain you what we can do ;-)

    Looking forward to your reply there, until then, have a Fun-tastic day!

    In the meantime, if you have a bit of time, don't be shy and say hi to the Community! There's also a survey so you can let us know what you think about King Care and help us getting even better :-) Please visit: https://care.king.com/en/alphabetty-saga/nice-to-meet-you-welcome-to-the-community 

    - Mia

    Hey Mia,I also had this issue a while ago. Is there something you guys can do for me still?

Hey! Would you like to give us your opinion?