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Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 . If necessary, scroll down until you get to the contact area where you can add your email address. They are the only ones that can help you with purchases because they are not answered here at all.